Privacy Policy

At Condor Club LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or interact with our golf simulator facility. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Payment information (via secure third-party processor)

  • Government-issued ID (for verification purposes, if applicable)

B. Usage Information

  • Booking history and session times

  • Simulator usage data

  • Access code logs and entry timestamps

  • IP address and device/browser information

  • Interactions with our website or app

C. Optional Information

  • Survey responses

  • Reviews or feedback

  • Referral source or promo code

2. How We Use Your Information

We use your information to:

  • Process bookings and manage your membership

  • Provide 24/7 secure access to our facility

  • Send email or SMS confirmations and reminders

  • Monitor facility usage for safety and maintenance

  • Improve our services and customer experience

  • Send promotions, updates, and business communications (you can opt out)

3. Sharing Your Information

We do not sell or rent your personal information. We only share it with:

  • Service providers that help us operate (e.g., payment processors, booking platforms, cloud hosting)

  • Law enforcement or authorities when required by law or to protect our property and users

  • Contractors or technicians for authorized maintenance and support purposes

4. Security

We take your privacy seriously and use reasonable administrative, technical, and physical safeguards to protect your information. These include:

  • Encrypted payment processing

  • Access controls for facility entry and member data

  • Secure cloud-based storage

  • Security cameras in common areas for safety monitoring

No system is 100% secure, but we work hard to keep your data safe.

5. Cookies & Tracking

We may use cookies or similar technologies to:

  • Improve site performance

  • Analyze traffic and usage patterns

  • Remember login or session preferences

You can adjust your browser settings to reject cookies, but doing so may limit functionality.

6. Children’s Privacy

Our services are intended for individuals age 18 and older. Children under 18 must be accompanied by a parent or guardian and may not create independent accounts.

7. Your Rights & Choices

You may:

  • Access or update your account information

  • Request deletion of your data (subject to retention obligations)

  • Opt out of promotional emails or texts at any time

To make any of these requests, contact us at:
condorclubgolfsimulator@gmail.com

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a new effective date. We encourage you to review the policy regularly.

9. Contact Us

If you have questions about this policy or how we handle your information, please contact:

Condor Club
109 Northtown Rd., Unit E, Normal, IL 61761

condorclubgolfsimulator@gmail.com